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Learning From Talal


 

Hire enthusiasm they say. And I always thought I had that lesson mastered. Afterall, I already find it hard to sit round instructing others on how to do things in a way that ensures that the work we turn out meets my standards of perfection, so why would I compound my own agony by hiring a person reluctant to work?

But then these days, the Arabs are teaching me a different way of seeing business. Much learning. Read more of this post

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The Way To Customer Delight


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Verghese Kurien On Building A Successful Brand


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The success of the Amul brand name has, no doubt, resulted in my being asked to comment on its history and the reasons for its success. I have, therefore, reflected on the long history of the brand to see if I could distill reasons why Amul is a name widely recognised and respected, not just in our cities and towns, but in our villages as well.

Probably the easy, but nonetheless wrong, answer is that Amul has been advertised well. Certainly it has helped that those responsible for keeping the Amul name in the public eye have used considerable imagination and, if I do say so, ‘The Taste of India’ is nothing short of brilliant. However, there is much more to it.

A successful consumer product is the object of thousands, even tens of thousands of transactions every day. In these transactions, the brand name serves in lieu of a contract. It is the assurance to the buyer that her specifications will be met. It is the seller’s assurance that quality is being provided at a fair price. Read more of this post

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