Reflect
August 25, 2014 Leave a comment
WATER = WEALTH
Univercell SYNC – Selling An Experience
August 23, 2014 Leave a comment
India is now truly a hot and happening place when it comes to all things internet. Internet penetration is growing at 28% and mobile internet at 55% per annum. Smart phones, tabs and apps are the new buzz words.
Univercell Sync hopes to cater to everyone from tech geeks to the layman consumer in the market looking for a smartphone paired with the best in accessories, apps and technology solutions.
The smartphone market in India, currently at 18 per cent, is set to double over the next year and Univercell hopes to cash in on this growth segment by introducing new format stores called Univercell Sync which have everything from the best of phones, accessories and services and aims to give a total technology experience to people who come to the store. Read more of this post
Improving Customer Service Platforms
August 23, 2014 Leave a comment
A company’s reputation is often established through customer service. People that spend their money on products or services expect to have the chance to leave feedback. In modern times, there are several forms of communication that are used between customers and representatives of a business. Traditional phone based customer service is still quite effective. Clients enjoy the opportunity to chat with courteous agents that may answer a variety of questions and address other concerns. It is important for the agents to develop proper phone etiquette when answering phone calls.
When a customer service agent picks up the phone, he or she must use a polite greeting. For example, adult customers should be addressed as sir or misses depending upon the gender of course. Young ladies should be addressed as miss by the customer service representative. Even when a problem is resolved by phone, the agent should keep on making sure that no other issues exist. For instance, it is common to ask if the customer has any other concerns or comments about anything else. After an issue is completely resolved, a customer service agent should use an appropriate farewell. It is also customary to repeat the company’s name before a customer hangs up. This way, patrons end the phone call with a positive image of a business that has just resolved some issues. Read more of this post
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