Improving Customer Service Platforms

A company’s reputation is often established through customer service. People that spend their money on products or services expect to have the chance to leave feedback. In modern times, there are several forms of communication that are used between customers and representatives of a business. Traditional phone based customer service is still quite effective. Clients enjoy the opportunity to chat with courteous agents that may answer a variety of questions and address other concerns. It is important for the agents to develop proper phone etiquette when answering phone calls.

When a customer service agent picks up the phone, he or she must use a polite greeting. For example, adult customers should be addressed as sir or misses depending upon the gender of course. Young ladies should be addressed as miss by the customer service representative. Even when a problem is resolved by phone, the agent should keep on making sure that no other issues exist. For instance, it is common to ask if the customer has any other concerns or comments about anything else. After an issue is completely resolved, a customer service agent should use an appropriate farewell. It is also customary to repeat the company’s name before a customer hangs up. This way, patrons end the phone call with a positive image of a business that has just resolved some issues. Read more of this post